US – CMX, a leading provider of Enterprise Quality Management Software (EQMS) solutions for supply chain management and operational execution, has partnered with Captain D’s, the nation’s leading fast-casual seafood restaurant, to provide it with a more streamlined and efficient management of supplier relationships, and to ensure the ongoing quality and safety of food products being sourced.
For over a decade, CMX has led the market with the most comprehensive, user-friendly, cloud-based EQMS platform for food and consumer brands.
It’s the only enterprise solution to effectively fuse supply chain quality and operational excellence into a single, fully configurable operating platform.
“Over our 50-year history, Captain D’s has always been committed to putting our customers first by consistently delivering high quality seafood at affordable prices,”
“This is why our ability to manage our large network of global suppliers is so important to keeping this commitment to our customers. CMX1 provides us with powerful visibility and insight into our supply chain, but more importantly, it delivers the data we need for better decision making and proactive quality management,” said Mark Earnest, VP of Quality Assurance, Captain D’s.
Nashville-based Captain D’s Quality Assurance team relies on CMX1 to safeguard the quality, safety, and compliance of the company’s globally-sourced seafood menu items, half of which are proprietary.
Offering a comprehensive, automated, single-platform approach to supply chain management, CMX1 automates the management of Captain D’s multi-sourced food supply chain, which currently consists of 60 suppliers.
It improves the efficiency of suppler management, product specification authoring and approvals including internal collaboration with research and development suppliers.
It also aids in managing supplier compliance with regard to Food Safety Modernization Act (FSMA) requirements and Hazard Analysis Critical Control Points (HACCP) controls, process flows, food safety and applicable product certifications.
“We’re extremely impressed with the easy-to-use, intuitive and logical design of the CMX1 platform. The ability to automate tasks and workflows allows the Quality Assurance team to focus on building relationships with our suppliers, distributors, and franchisees, and making sure food quality meets Captain D’s high standards,” explained Earnest.
Despite the impact COVID-19 pandemic had on restaurants across the country, Captain D’s thrived in 2020 with record sales growth and has kicked off the year with double-digit increase in same store sales.
With plans to open additional stores this year, Captain D’s is looking to broaden its use of CMX1.
It is also purposing to deploy additional platform functionality in the coming months, including, ongoing quality monitoring and management through third-party product inspections, and release procedures for seafood before being loaded onto ships from processors.
In addition, it will utilize the platform for the resolution of product quality incidents, and executing product withdrawals and recalls with their restaurants.
He pointed out that the company’s commitment to providing its customers with an excellent quality product is admirable and their ability to keep this commitment is key to their success.
“We appreciate Captain D’s trust in CMX1’s proven ability to provide the quality data insights to help them manage their highly complex supply chain and look forward to expanding our relationship even further this year,” he remarked.