RWANDA – The Rwanda Standards Board (RSB) has launched a Single Window Information for Trade (SWIFT), a US$ 125,000 project financed by USAID Rwanda through TradeMark East Africa (TMEA), effectively automating all its services.
The automation is expected to drastically reduce the time and cost of seeking various services from the board by the business community and other clients due to shift from the manual system that required many physical visits to the board.
Among the new and enhanced services now available online are applications for System Certification, Training, Made in Rwanda Logo, Calibration of Instruments, Sample Testing, Lab Designation, Various Licenses and Authorization to Break Seal.
Other services now available online are Verification of Certificates issued by RSB, Purchase of Rwanda Standards and Integration to the EAC Bureaus of Standards Information Sharing Platforms.
Speaking during the launch event, RSB Director General Raymond Murenzi hailed the automation noting that clients seeking various standards services from the board will now do so at a click of a button.
“Today everyone, from wherever they are, can access and buy a standard, request for any of our services, be able to monitor the progress of their application and get the service fully offered. This an outstanding addition to the performance of our systems, and an incredible gain in the journey towards realizing our endeavors to be a trusted party in delivering standards-based and customer-suited solutions that contribute in the country’s socio-economic development,” noted Murenzi.
USAID Rwanda Head of Economic Growth Unit Amy Beeler who was also at the event said the automation comes at a very critical time given the Covid Pandemic.
“Digitization is really important at this time and glad to see RSB being ahead of the park by being this innovative and ensuring services to its clients will now be uninterrupted,” she said.
The Country Director TMEA Rwanda, Patience Mutesi, said the automation of RSB’s services will greatly boost competitiveness of Rwandese goods and enable greater access to international markets.
“The SWIFT project we are launching today is a build up to a Phase one automation of some of the RSB services,” he said.
Phase 2 offers broader spectrum of services
The project is a buildup on a Phase 1 project also supported by TradeMark East Africa. The earlier phase undertaken some years back greatly improved operational efficiency and enabled the board’s quick service to the public and the business community.
Phase 2 has already enabled online provision of an even broader spectrum of services online. This greatly reduced the time and cost of such services, making Rwandese goods more competitive, making them access more local and international markets, ultimately improving the economy and standards of living.
During the Pilot Phase of the upgrade RSB received 524 standards requests, 112 standards were purchased, 69 Training requests, 18 applications for product certification, 5 applications for system certification were registered, 609 Test requests, 209 calibration requests were registered for 1000 equipment recorded, 96 verification requests were registered for 497 equipment recorded, 509 payment advice prepared, and 265 payments completed.
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